Shirin offers you a 7-day Exchange of jewelry with any other item available on our website if you meet the criteria mentioned below:
a. All Exchanges are welcome within the 7 days period from the day of receipt of product/s, regardless of any reasons or questions asked.
b. The product/s must be in an absolutely unworn and brand-new condition and must be returned with the original sealed box, invoice, tags, instruction papers, warranty and other accessories if any.
c. Customized Jewelry/Custom Orders which includes personalized/engraved products manufactured/ordered in line with specific instructions from customer is not eligible for exchanges.
All loss or damage while return from you is your responsibility. We will not be liable for any such incidents. For all self-shipped returns, we recommend you use a reliable courier service.
In case of exchange, the customer will have to pay the difference between the new product chosen and the valuation of the old product before dispatch.
We will contact you as soon as possible or for any further queries please email us at : firstname.lastname@example.org